Return & Refund Policy

This Return & Refund Policy applies to all orders placed through cclodi.store. The purpose of this policy is to provide a clear and transparent process for handling returns, replacements and refunds.

If an item is not suitable, or if you experience an issue with your order, please contact our support team and we will review your case in line with this policy.

Return period
Returns are accepted within fourteen (14) days from the date of delivery.

To request a return, please contact us at returns@cclodi.com within the return period and include:

-your order number
-the item you wish to return
-the reason for the return
-clear photos or videos if the item is damaged, defective or incorrect

Our team will review your request and provide Return Merchandise Authorisation (RMA) and instructions.
Items must not be returned without an approved RMA reference.

Condition of returned items

Returned items must be:

-unused
-in their original condition
-in the original packaging
-with all labels and accessories included

Any handling or damage beyond what is reasonable to inspect the product may affect eligibility.

Items that cannot be returned

For hygiene, safety and consumer-protection reasons, returns are not accepted for:
-underwear, lingerie and intimate garments
-swimwear bottoms
-earrings or body jewellery
-opened cosmetics or personal-care products
-perishable or consumable goods
-digital items or non-returnable items clearly marked as such at checkout

Faulty items in these categories will be assessed in line with UK consumer law.

Damaged, defective or incorrect items

If an item arrives damaged, defective or incorrect, please contact us within seven (7) days of delivery with supporting photos or videos.
After assessment, we will arrange either:
-a replacement
-a refund

Where a physical return is required for quality inspection, return shipping costs will be covered by us.

Change-of-mind or size-related returns

For change-of-mind or size-related returns:
-the customer is responsible for the return shipping cost
-original shipping fees paid at checkout are non-refundable

We do not process direct exchanges.
If a different item, colour or size is preferred, please place a new order and request a return for the original product where eligible.

Eligibility is assessed on a case-by-case basis by our support team.

Refunds

Once a returned item has been received and approved, the refund will be issued to the original payment method used at checkout.

Please allow five (5) to ten (10) business days for your bank or card issuer to complete the transaction after the refund has been processed.
Processing times may vary depending on the payment provider.

Order changes, cancellations and delivery issues

Orders may be cancelled or edited within twelve (12) hours of purchase.
After this time, the order may already be in processing and changes cannot be guaranteed.

If a parcel is returned to us due to:
-incomplete or incorrect delivery address
-failed delivery attempts
-unsuccessful delivery due to customer unavailability

reshipping fees may apply.

If tracking confirms delivery but the parcel has not been received, please:
-check with neighbours and your local delivery office first
-then contact our support team

We will assist further in line with courier investigation procedures.

Business information & correspondence address

CcLodi Ltd — Company Number 16594876
Registered correspondence address (not a returns warehouse):
MYCO, 167–169 Great Portland Street, 5th Floor
London, W1W 5PF
United Kingdom

This is a correspondence address only.
Returns are accepted only after authorisation (RMA).
The correct return address and instructions are provided by email once a return has been approved.

Contact for returns and support
Email (Returns): returns@cclodi.com
Email (Support): support@cclodi.com
We aim to reply within one (1) to two (2) business days.

This policy does not affect your statutory rights under UK consumer law.