Return & Refund Policy

This Return & Refund Policy applies to all orders placed through cclodi.store. The purpose of this policy is to provide a clear and transparent process for handling returns, replacements and refunds.
If you are not satisfied with your purchase, please contact our support team and we will review your request in line with this policy.

Return period
You have 14 days from the date of delivery to request a return.

To request a return, please contact us at returns@cclodi.com within the return period and include:
-your order number
-the item you wish to return
-the reason for the return
-clear photos or videos if the item is damaged, defective or incorrect

Our team will review your request and provide Return Merchandise Authorisation (RMA) instructions. Items must not be returned without an approved RMA reference.
Condition of returned items

Returned items must be:
-unused
-in their original condition
-in the original packaging
-with all labels and accessories included

Any handling or damage beyond what is necessary to inspect the product may affect eligibility.
Items that cannot be returned                                                                                              For hygiene, safety and consumer-protection reasons, returns are not accepted for:
underwear, lingerie and intimate garments
-swimwear bottoms
-earrings or body jewellery
-opened cosmetics or personal-care products
-perishable or consumable goods
-digital items or products clearly marked as non-returnable

Faulty items in these categories will be assessed in line with UK consumer law.

Damaged, defective or incorrect items
If an item arrives damaged, defective or incorrect, please contact us within 7 days of delivery with supporting photos or videos. After assessment, we will arrange either:
-a replacement
-a refund

Where a physical return is required for inspection, return shipping costs will be covered by us.

Change-of-mind or size-related returns

For change-of-mind or size-related returns:
-the customer is responsible for the return shipping cost
-original shipping fees paid at checkout are non-refundable

We do not process direct exchanges. If a different item, colour or size is preferred, please place a new order and request a return for the original product where eligible.
Eligibility is assessed on a case-by-case basis by our support team.

Refunds are issued for the product price only. Original shipping costs are non-refundable unless the item is faulty or incorrect.

Once a returned item has been received and approved, the refund will be issued to the original payment method used at checkout.
Please allow 5–10 business days for your bank or card issuer to process the refund after it has been issued. Processing times may vary depending on the payment provider.

Order changes, cancellations and delivery issues

Orders may be cancelled or edited within 12 hours of purchase. After this time, the order may already be in processing and changes cannot be guaranteed.

If a parcel is returned due to:
-incomplete or incorrect address
-failed delivery attempts
-unsuccessful delivery due to customer unavailability
-reshipping fees may apply.
If tracking shows “delivered” but the parcel has not been received, please check with neighbours and your local delivery office first, then contact our support team.

We will assist further in line with courier investigation procedures.

Business information & correspondence address

CCLODI LTD Company Number 16594876
Registered correspondence address (not a returns warehouse):
MYCO, 167–169 Great Portland Street, 5th Floor
London, W1W 5PF
United Kingdom

This is a correspondence address only.
Returns are accepted only after authorisation (RMA).
The correct return address and instructions are provided by email once a return has been approved.

Contact for returns and support
Email (Returns): returns@cclodi.com
Email (Support): support@cclodi.com
We aim to reply within 1–2 business days.

This policy does not affect your statutory rights under UK consumer law.