Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase through cclodi.store. We are committed to transparency, data protection, and the fair use of your information in accordance with UK GDPR and applicable privacy laws.

We collect personal information that is necessary to process your order, provide our services, and operate our website. This may include your name, billing and shipping address, email address, phone number, order details, and payment method. Transaction processing is handled securely through trusted third-party partners. We also collect device and usage information such as IP address, browser type, time zone, and on-site activity to improve functionality, performance, and security. We do not collect or store sensitive payment information.

Your personal information is used to process and fulfil orders, communicate with you regarding purchases or support enquiries, improve website functionality, and enhance the customer experience. With your consent, we may also send occasional marketing communications, which you may unsubscribe from at any time.

We share personal information only with essential service providers who enable us to operate our store, such as payment processors, fulfilment and logistics partners, analytics, or platform providers including Shopify. These partners are permitted to use the information only to deliver their services to us. We do not sell or disclose your data to unauthorised third parties.

We use cookies to support website performance, analyse browsing behaviour, and improve functionality. Cookies may also be used for functional and analytical purposes. You can manage or disable cookies at any time through your browser settings, although doing so may affect site functionality.

Personal information is retained only for as long as necessary to fulfil orders, support customer service, and comply with legal requirements. Once information is no longer required, it is securely deleted or anonymised in line with UK data protection regulations.

Under UK GDPR, you have the right to request access to the personal information we hold about you, as well as the right to request correction, deletion, restriction, or portability where applicable. You also have the right to withdraw consent or object to processing where lawful grounds apply. To exercise these rights, please contact support@cclodi.com and our team will assist you.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and recommend reviewing their policies before sharing personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be published on this page and the revised version will apply from the date of posting.

Business Information CcLodi Ltd — Company Number: 16594876
Registered correspondence address (not a returns warehouse):
MYCO, 167–169 Great Portland Street, 5th Floor
London, W1W 5PF, United Kingdom
Email: support@cclodi.com
Phone (optional contact reference): +44 7909 740926

This Privacy Policy applies to all services and purchases made through cclodi.store.