Faq

What is your return policy?

We accept returns within 14 days of delivery for unused items in their original condition and packaging.
If you receive an item that is damaged or incorrect, please contact us within 14 days of delivery with photos or videos so we can review the case.
For full details, please refer to our Return & Refund Policy page.

How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery times:
United Kingdom & European Union: 7–12 business days
USA & Canada: 7–14 business days
Rest of the world: 10–20 business days
Delivery times are estimates and may vary due to customs procedures, courier delays, seasonal demand, or public holidays.

Do you ship internationally?

Yes — we offer tracked worldwide delivery. Shipping fees are calculated at checkout based on the destination and selected shipping method.
Local customs duties or import taxes may apply depending on your country.
How can I contact customer support?

For questions regarding your order, our products, or our policies, please contact us at:
support@cclodi.com
returns@cclodi.com

We aim to reply within 1–3 business days.

Business Information
CcLodi Ltd — Company Number 16594876
MYCO — 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
United Kingdom