Faq

What is your return policy?

We accept returns within 14 days of delivery for unused items in their original condition and packaging.

If you receive an item that is damaged, defective or incorrect, please contact us within 7 days of delivery with photos or videos so we can review your case.

For full details, please refer to our Return & Refund Policy page.

How long does shipping take?

Orders are processed within 1–3 business days.

Estimated delivery times:

United Kingdom:
Standard: 7–14 business days

European Union:
Standard: 7–15 business days  

United States:
Standard: 7–15 business days  

International:
Standard: 10–20 business days

Delivery times are estimates and may vary due to customs procedures, courier delays, seasonal demand, or public holidays.

Do you ship internationally?

Yes, we offer tracked worldwide delivery. Shipping fees are calculated at checkout based on the destination and selected shipping method.

Local customs duties or import taxes may apply depending on your country.

How can I contact customer support?

For questions regarding your order, our products, or our policies, please contact us at:

support@cclodi.com
returns@cclodi.com

We aim to reply within 1–2 business days.

Business Information

CCLODI LTD  
Company Number 16594876  
MYCO — 167–169 Great Portland Street, 5th Floor, London, W1W 5PF  
United Kingdom